Upasana
Nebhani

Project Lead — Leadership Assessment & Development Centre

• Administered 7 psychometric instruments (Big Five, EI, Self-Efficacy, Locus of Control, Leadership Style) for 510 MBA students — end-to-end logistics, data integrity, scoring standardisation
• Generated individual CLI reports integrating multi-instrument data into unified competency profiles
• Conducted one-on-one advisory sessions combining psychometric interpretation with development planning

HR Analytics Intern — Performance Management Systems

• Identified 4 critical infrastructure gaps through structured gap analysis and delivered solutions for each
• Designed KRA/KPI frameworks across 6 HR sub-functions with 3-tier metric architecture
• Deployed all frameworks in Keka HRMS PMS module — organisation-wide structured performance system
• Built 5 Power BI dashboards (Workforce, Recruitment, HRBP Ticketing, Onboarding/BGV, Exit) — adopted into live production immediately upon delivery

HR Consultant — Talent Acquisition

• Closed 30+ hires across Finance, Product, Engineering, and Customer Success in 14 months — including a Director-level position — at ~25% offer conversion in a competitive SaaS hiring market
• Partnered with department heads up to Associate Director level to design role-specific hiring strategies aligned with business priorities
• Closed a strategic Insurance Partner deal under Talent Management scope

Customer Experience Associate

• Resolved 25,000+ customer cases at 85% CSAT during Jar's most aggressive growth phase — scaling to 35M+ users
• Surfaced recurring bug patterns from case data and escalated to Product & Engineering, contributing to fixes that reduced repeat complaints
• Partnered with ORM team on social-media resolution, protecting brand reputation during a high-visibility growth phase
• Recognised as Rocketeer of the Month from a 35-member operations team